Privacy Policy

Effective Date: 8/20/2026 Last Updated: 8/20/2026

Saltwater Pressure Wash LLC ("we," "us," or "our") operates saltwaterpressurewash.com and provides exterior cleaning services in Montgomery, Alabama and surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website, submitting a form, or requesting service from us, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

Information you provide directly

• Name
• Phone number
• Email address
• Service address and property details
• Photographs of your property that you submit for quoting purposes
• Description of the services you are requesting
• Payment information (processed by our payment provider; see Section 4)
• Any other information you choose to include in a message, form, or communication

Information collected automatically

When you visit our website, certain information may be collected automatically:

• IP address and general geographic location
• Browser type and device information
• Pages viewed and time spent on the site
• Referring website or advertisement
• Cookies and similar tracking technologies

Photographs taken during service

We photograph work areas before and after service. These photographs document property condition and are also used for marketing purposes as described in Section 3.

2. HOW WE COLLECT INFORMATION

We collect information when you:

• Submit a quote request or contact form on our website
• Call, text, or email us
• Book or receive services from us
• Interact with our advertisements on Facebook, Instagram, or Google
• Leave a review or interact with our social media pages
• Visit our website (through cookies and analytics tools)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Prepare and send quotes
• Schedule, perform, and follow up on services
• Communicate with you about your service, including by phone, text message, and email
• Process payments and issue invoices
• Document property condition before and after service
• Respond to questions, concerns, and claims
• Request reviews and feedback
• Send occasional service reminders or promotional offers
• Improve our website and advertising
• Comply with legal and tax obligations

Use of property photographs in marketing

We may use before-and-after photographs of completed work in advertising, on our website, and on social media. We do not include house numbers, street signs, license plates, or identifiable persons in published images. We do not publish customer names or addresses alongside these images.

You may opt out of marketing use of photographs of your property at any time by contacting us in writing. Photographs taken to document property condition are retained for our records regardless of marketing opt-out.

4. TEXT MESSAGE AND PHONE COMMUNICATIONS

By providing your phone number, you consent to receive calls and text messages from us regarding your quote, scheduling, service updates, and invoicing.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may opt out of promotional messages while continuing to receive service-related messages by telling us your preference.

We do not sell or share your phone number with third parties for their own marketing purposes.

5. HOW WE SHARE INFORMATION

We do not sell your personal information.

We share information only as follows:

Our own platform

We operate our own customer portal, quoting, and scheduling system. Customer records, quotes, service history, and photographs are stored within this system rather than with an outside customer management provider.

Infrastructure and service providers

Our platform and website rely on third-party infrastructure and services, including:

• Website and application hosting
• Database storage
• Payment processing (we do not store full credit or debit card numbers; these are handled directly by our payment processor)
• Email and text messaging delivery
• Website analytics

These providers store or transmit data on our behalf and may access it only as necessary to provide those services.

Advertising platforms

We use Google and Meta (Facebook and Instagram) advertising tools, which may collect information about your interaction with our ads and website through cookies and tracking pixels.

Employees and subcontractors

Personnel performing your service access customer information through a restricted, password-protected area of our system. Access is limited to the information necessary to complete assigned work, and is revoked when a person no longer works with us.

Legal requirements

We may disclose information where required by law, subpoena, or court order, or where necessary to establish or defend a legal claim, including collection of unpaid invoices.

Business transfer

If the business is sold or transferred, customer information may be transferred as part of that transaction.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

• Keep the site functioning properly
• Understand how visitors use the site
• Measure the performance of our advertising

You can disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

We do not currently respond to browser "Do Not Track" signals.

7. DATA RETENTION

We retain customer records, including quotes, invoices, service history, and property photographs, for as long as necessary to:

• Provide ongoing service
• Resolve disputes and defend claims
• Meet tax and accounting requirements

Service and financial records are generally retained for a minimum of seven (7) years in accordance with standard business and tax record-keeping practice.

8. DATA SECURITY

We take reasonable measures to protect your information, including:

• Restricting access to our customer system to authorized personnel through individual, password-protected accounts
• Transmitting data over encrypted connections
• Relying on established third-party providers for payment processing, so that full payment card details are never stored on our systems
• Limiting employee access to the information necessary for their assigned work

No method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us.

9. YOUR RIGHTS AND CHOICES

Depending on your state of residence, you may have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and record-keeping obligations
• Opt out of marketing communications
• Opt out of the use of your property photographs in marketing

We honor these requests regardless of whether your state's law technically requires us to.

To make a request, contact us using the information in Section 12. We may need to verify your identity before fulfilling a request.

Requesting deletion may prevent us from providing further service, and does not affect records we are required to retain for tax, accounting, or legal purposes.

10. CHILDREN'S PRIVACY

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes will be communicated where practical.

12. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or your information: